Refund and return policy

Shoetimezoe Return and Refund Policy

At Shoetimezoe, we understand that sometimes returns or refunds are necessary. We are committed to making this process smooth and transparent for our customers.

1. Return and Refund Eligibility

Timeframe: We accept return requests within 180 days from the date of delivery.

Eligible Products:

Products that are defective or damaged due to manufacturing errors.

Products that are not as described (wrong size, style, or material).

Items received that do not match the original order.

Non-Eligible Products:

Products that have been used, washed, or altered.

Products missing original tags or packaging.

Minor issues that do not affect the product’s functionality or appearance.

2. Return and Refund Process

Step 1: Contact for Return Request

Send an email to support@shoetimezoe.com within 180 days of receiving your order. Please include:

Your full name.

Order number.

A detailed description of the issue.

Images (if applicable).

Your request: refund or exchange (if any).

Step 2: Confirmation and Return Instructions

We will respond within 2-3 business days to confirm eligibility and provide instructions for returning the item.

Step 3: Return Shipping

Once you receive the return instructions, ship the item back to our warehouse address and provide the tracking number.

Step 4: Refund or Exchange Processing

Once we receive the returned item, we will inspect it and process your request within 2 business days.

Refunds will be issued via the original payment method, including the original shipping fees.

3. Return Shipping Costs

Free Return Shipping: Shoetimezoe covers return shipping costs for defective items or items not matching the original order.

Customer-Paid Return Shipping: Customers are responsible for return shipping costs for items that are not eligible for free return.

4. Order Cancellation

Cancellation Timeframe: Orders can be canceled within 24 hours of placing them.

Cancellation Method: Send an email requesting cancellation to support@shoetimezoe.com.

Cancellation Fee: After 24 hours, a 10% cancellation fee will apply to the total order value.

5. Contact Us

If you have any questions or need further assistance, please feel free to reach out:

Store Address: 900 W Flora St, Stockton, CA 95203-2226, USA.

Office Address: S106 Vinhome Smart City, Tay Mo, Nam Tu Liem, Hanoi, Vietnam.

Support Email: support@shoetimezoe.com.

Phone Number: +1 (323) 484-8220.

Support Hours: 8:00 AM – 5:00 PM (EST), Monday through Friday.

Thank you for shopping at Shoetimezoe. We prioritize our customers’ satisfaction